Director, Sales Operations and Sales Force Effectiveness

Director, Sales Operations and Sales Force Effectiveness

The Director, Sales Operations and Sales Force Effectiveness is responsible for providing administrative, logistical and project management support for initiatives underpinning the successful operation of the Field Sales organization. This support includes assistance in the areas of Field Sales Operations, Sales Training, and all functions under the Sales Department. The individual in this role will analyze sales performance and create optimal field operations solutions to increase sales force effectiveness. Success in this role requires the ability to work cross-functionally within the organization across a variety of areas such as Medical Affairs, Managed Care, Trade, Compliance, Data/Analytics, Marketing, Finance and IT.

This position will be located in our Raleigh, NC office.


Bachelor’s degree is required. A minimum of 2 years of experience in the pharmaceutical industry in a sales operations role. Pharmaceutical Sales experience is a plus. Advanced proficiency in Word, Excel, Outlook, PowerPoint and Adobe Acrobat Pro. Experience working with CRM tools and other web-based applications required. Excellent written and verbal communication skills, high attention to detail, excellent follow-through, highly organized, self-motivated, proactive, flexible to meet shifting priorities. Up to 20% travel may be required



Assist IT team with CRM tool management and reporting functions.

Assist with on-going management of data reporting tools such as IQ 20/20.

Responsible for all SOP creations and trainings including SOPs for targeting, territory alignment, and field reports.

Generate and report all field data needed to improve performance, such as call reports, coupon reports, sample reports etc. Ensure that field receives all necessary weekly reports.

Train Sales Directors and Sales Management on how to interpret data and reports to help improve coaching and onboarding of new and existing Territory Consultants.

Analyzes all sales data provided by the business analytics team to help increase Sales Force effectiveness. Utilize data to manage call target lists and assist field with call effectiveness. Publish status reports, ranking reports, and all other necessary field reports on a weekly basis.

Assist with creation of commission plans and payout plans to incentivize Field Sales Force in obtaining corporate goals. Responsible for the creation of all commission documents and pull through regarding commission payouts. Work with Business Analytics team to pull TC Commissions report on a regular basis and publish to the field so they can track all progress.

Responsible for all new hire logistics and training check list. Ensures that all new hire expectations are met and assist sales management team with onboarding new hires.

Prepare quarterly (or as needed) PowerPoint presentations to display sales progress and effectiveness of the sales force

Manages team of Sales Operations and Administration personnel.

Ensures Sales Administrators complete all necessary requirements including expense reports for VP, US Sales and two National Sales Directors.

Responsible for assisting with Fleet vendor management.

Responsible for vendor management for any vendor the Sales Department partners with.

Timely pull and disseminate weekly numbers to VP, US Sales, Regional/District Sales Managers, and individual Territory Consultants.

Track and organize Territory Consultant field coaching reports.

Assist Sales Force by working with Marketing department as needed for to ensure Sales Force is prepared and executes at major national conferences such as DDW and ACG.

Receive and route sample requests to Inside Sales Team (PharmaSource) or Territory Consultants. Arrange additional whitespace coverage as needed, including ensuring temporary coverage for vacant territories or TC time out of field.

Ensure that departments provide planning, administrative, and logistical support for Initial Sales Training and National Sales Meetings.

Manage MBO program for Territory Consultants and Regional/District Sales Managers.

Perform document control functions for shared files, including all contracts.

Take meeting minutes as needed, recording action items and tracking any deliverables.

Maintain Sales Force master roster.

Provide project assistance for VP, US Sales, as assigned.

Quarterly field rides are required.


If you are interested in applying for an Open Position, please follow the directions below: 

  1. Submit your resume to

  2. In the subject line put the full job title of the position you are applying for (including city), your name and the date of your submission. Note that we will only consider applicants that specify the Open Position that they are applying for.

  3. Cover letters are optional.

We offer a Comprehensive Benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • Domestic Partner Coverage
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Accounts (Healthcare and Dependent Care)
  • Employee Assistance Plan
  • 401(k)

Job Applicants should be aware of job offer scams that are committed though the use of the internet and social media platforms. All legitimate correspondence from a RedHill Biopharma employee will come from a “” or “” email address.