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Sales Operations Administrator

Sales Operations Administrator

The Sales Operations Administrator supports functions essential to the Sales Force and Sales Operations productivity. The purpose of this role is to optimize all resources to help increase productivity of the Field Sales Force. These include planning, reporting, sales process optimization, sample management, and fleet management. The Sales Operations Administrator will work closely with the Sales Force, Training, Human Resources, Finance, Data Analytics, CRM Manager, and IT.

This position is in our Raleigh, NC office.

Minimum Qualifications:

A high school diploma or GED is required.  A Bachelor’s degree is preferred. A minimum of 2 years of experience in a sales or sales operations role.  Pharmaceutical industry experience strongly preferred. Advanced proficiency in Word, Excel, Outlook, PowerPoint. Strong decision-making skills and ability to prioritize multiple objectives. Ability to provide input regarding performance and productivity and suggest best solutions. Excellent written and verbal communication skills, high attention to detail, excellent follow-through, highly organized, self-motivated, proactive, flexible to meet shifting priorities. Travel up to 20% may be required.
 

Principle Responsibilities:

Optimize use of all sales tools including, but not limited to, CRM and IQVIA.

Partner with CRM manager to create and manage rules related to territory accounts.

Support the field with day-to-day Sales Operations-related questions.

Assist with data analytics and reporting. Utilize available tools and resources to ensure all data is being utilized to optimize Sales Force performance.

Provide communication assistance for trends and reports to the Director, Sales Operations and Sales Force Effectiveness, and other departments as necessary.

Assist Director, Sales Operations and Sales Force Effectiveness with creation and maintenance of Sales Force facing reports.

Assist Director, Sales Operations and Sales Force Effectiveness with data report presentations, including territory ranking reports, on a weekly basis.

Management of sample process, including process creation, ordering, inventory management, and communication regarding samples to the Sales Force and other departments.

Work with Compliance Department when necessary to ensure all sample reporting and audits are completed.

Assist Director, Sales Operations and Sales Force Effectiveness with all product targeting requirements and adjustments on a weekly basis.

Provide Sales/Training support as needed for all logistical and material needs (ie. National Sales Meetings, conferences, training materials, etc).

Assist Director, Sales Operations and Sales Force Effectiveness with needs such as PowerPoint presentations for meetings and any administrative support needed for the Sales Department.

Responsible for documenting all notes during internal and external meetings as needed.

Responsible for creating follow-up lists to ensure all actions are taken after meetings have been conducted when asked to attend by Sales Leadership.

Assist Director, Sales Operations and Sales Force Effectiveness in leading Sales Operations   Committee on a weekly basis.

Create documents instructing Sales Force on how to complete specific tasks or processes in a step-by-step guide to aid in continually educating the Sales Force.

Assist Director, Sales Operations and Sales Force Effectiveness with any department related training activities for the Sales Force.

Create SOP’s for new and existing processes as needed to fulfill RedHill standards. Track and update current SOP’s as changes occur to ensure the most the up-to-date information is available for any Sales Operations related process or task.

Update field activity tracker for Territory Consultants (TC’s) and District Sales Managers (DSM’s). Work with DSM’s and other departments as necessary to ensure dates are reported accurately, timely, and that report is filed correctly on a monthly basis.

Provide additional administrative support as needed (ie. Phone coverage).

Provide support in developing and tracking Sales Force contests and awards.

Responsible for Fleet administration for all sales personnel.

Quarterly field rides with Territory Consultant within designated area are required.

 

If you are interested in applying for an Open Position, please follow the directions below: 

  1. Submit your resume to redhillemployment@redhillus.com

  2. In the subject line put the full job title of the position you are applying for (including city), your name and the date of your submission. Note that we will only consider applicants that specify the Open Position that they are applying for.

  3. Cover letters are optional.


We offer a Comprehensive Benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • Domestic Partner Coverage
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Accounts (Healthcare and Dependent Care)
  • Employee Assistance Plan
  • 401(k)

Job Applicants should be aware of job offer scams that are committed though the use of the internet and social media platforms. All legitimate correspondence from a RedHill Biopharma employee will come from a “@redhillus.com” or “@redhillbio.com” email address.