Privacy Policy

This privacy policy (the “Privacy Policy”) governs the manner in which RedHill Biopharma Ltd., an Israeli company with registered office at 21 Ha’arba’a St., Tel-Aviv 64739, Israel (the “RedHill”)collects, uses, maintains and discloses information collected from clients and/or users (each, a "User" or “Users”) of its websites, mobile applications or any other services (the "Services") only if they are located (residents or not) within the European Union/European Economic Area.

Compliance with Data protection Law

RedHill acknowledges and undertakes to comply with the laws and regulations governing the processing of personal data, including, but not limited to, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”) and any other national applicable laws or regulations governing the processing of personal data in the framework of the Services.

Data protection officer / EU Representative

RedHill acts as data controller and has appointed a data protection officer.

The data protection officer and/or the EU Representative appointed RedHill shall be contacted by using the following information:

RedHill Privacy
Address: 21 Ha’arba’a St., Tel-Aviv 6473921, Israel
Telephone: 972-3-541-3131

EU Representative: Regintel Limited
Address: Templetown, Carlingford, Co. Louth, A91 X097, Ireland
Telephone: +353 429376740

Personal identification information

RedHill may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit RedHill websites, register on such websites, fill out a form, sign a contract, purchase a product and in connection with other activities, use applications and benefit from Services proposed by RedHill. Users may be asked for, as appropriate, name, date of birth, email address, mailing address, phone number, etc.

Non-personal identification information

RedHill may collect non-personal identification information about Users whenever they use a RedHill website or application or other online service. Non-personal identification information may include technical information about Users means of connection, such as the operating system and the Internet service provider utilized, geographical information such as country of origin, behavioural information such as time spent on site, as well as further non-personal analytical data to improve customer experience, products and services.

Each User recognizes and accepts that the performance of the Services may depend on the collection and processing of personal identification information and non-personal identification information.

Web browser cookies

RedHill may use « cookies » to improve the User’s experience in regard of the Services. In that case, the User’s Internet navigator places cookies on his hard drive to gather a certain set of information used to customize the navigation in the framework of the Services, thus enabling certain unique functionalities. All information related to the cookies policy are available here.

How RedHill uses collected information

Principally, personal and non-personal identification information is used to provide the Users with the Services and to insure a full efficiency of the Services they have registered for or they requested in any other manner.

In this framework, RedHill may collect and use Users’ personal and non-personal identification information for the following purposes:

  • To improve Services: Information Users provided will help RedHill to respond to certain Users’ requests.
  • To personalize User experience: RedHill may use non-personal identification information to understand how Users as a group use RedHill’ Services.
  • To improve RedHill’s websites and other internet presence as well as other communication tools or tools for specific Services: RedHill may use feedback that Users provide to improve its products and services.
  • To send periodic emails and other text messages and/or notifications: RedHill may use the email address or mobile phone number provided by Users to respond to inquiries, questions, and/or other requests. If Users decide to opt-in to RedHill notification list, they will receive periodic information that may include company news, updates, related product or service information, private sales, information from RedHill service providers on joint projects etc. (the “Periodic Information Service”). For the case that, at any time, Users would like to unsubscribe from the Periodic Information Service, RedHill includes detailed unsubscribe instructions at the bottom of each such email or other text message.

Legal Basis for Processing

RedHill collection and processing of personal identification information is based on the following:

  • Your consent for Redhill to process your data.
  • The need to carry out the above processing of information, which is in anticipation of entering into engagements or as part of the performance of existing engagements with Users.
  • To the extent that RedHill uses the personal identification information for advertising or promotional activities, including direct mailing and targeted advertising, it will request Users specific, freely-given, unbundled, informed and separate consent to such uses.
  • To the extent that RedHill uses the personal identification information to improve its website or for analysing statistics, the basis for collection of data is its legitimate interest to conduct such improvements and analysis.

How RedHill protects personal identification information

RedHill adopts appropriate data collection, storage and processing practices and security measures, taking into consideration the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of processing Users’ personal identification information, to protect against to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal identification information within the limits of RedHill’s role with respect to the relevant Services (as certain specific services might be rendered by third parties).

While RedHill strives to protect Users’ personal identification information, it cannot ensure the security of the information Users transmit, and so RedHill urges Users to take every precaution to protect their personal identification information when they are on the Internet.

Sharing personal information

RedHill does not and will not sell, trade, or otherwise transfer to third parties Users’ personal identification information for their own direct marketing use unless it provides clear notice to Users and obtain their explicit consent for their data to be shared in this manner.

However each User accepts that his/her personal identification information can be transmitted to website hosting and editing partners and other sub-contractors who assist RedHill in providing the Services, conducting its business, or servicing the User, so long as those sub-contractors undertake to process the information only according to RedHill’s instructions and to comply with the applicable law regarding the protection of personal identification information. RedHill will only provide those sub-contractors the information they need to deliver the Services, and they are prohibited from using that information for any other purpose.

In addition, RedHill may transfer personal identification information to third parties in the event of sale or transfer of all or substantially all of its shares or assets, in cases of mergers or in case of negotiations with respect to the foregoing.

RedHill may also transfer personal identification information to its service providers and subcontractors in order to keep Users up to date on any information they may like to hear about either from RedHill or from its business partners (unless Users have opted out of these types of communications), subject to Users' opt-in consent to such processing activities; or

RedHill may transfer personal identification information to third parties, where needed for corporate audits or to investigate or respond to a complaint or security threat, to prevent illegal uses of its services, to defend itself against third party claims and assist in fraud prevention or investigation; or

RedHill may release User’s personal identification information when it believes that such release is necessary to comply with the law, enforce its websites’ general terms of use, or protect its or others' rights, property, or safety.

However, Users non-personal identification information may be provided to third parties for marketing, advertising, or other uses.

Third party sites

RedHill's website may contain links to websites operated by other companies. RedHill does not share Users personal information with those websites and is not responsible for their privacy practices. RedHill encourages you to learn about the privacy policies of those companies. Some of these third-party sites may have permission to include the RedHill logo, even though they are not operated or maintained by RedHill. Although RedHill chooses its business partners carefully, it is not responsible for the privacy practices of websites operated by third parties that are linked to this site. Once Users have left RedHill's website, they should check the applicable privacy policy of the third-party website to determine how such third parties will handle any information they collect from Users. RedHill may provide services based on third party applications and content tools on the RedHill. These third parties may automatically receive certain types of information whenever you interact with RedHill on its website using such third-party applications and tools, based on such third parties’ privacy statements.

Changes to this Privacy Policy

RedHill has the discretion to update this Privacy Policy at any time. RedHill will therefore revise the “last update date” at the bottom of this page. RedHill encourages Users to frequently check this page for any changes. Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and become aware of modifications.

Data Retention

RedHill takes all reasonable measures to ensure that User’ personal data are processed for the minimum period necessary for the purposes set out in this Privacy Policy. The Personal Data will be retained by RedHill according to the following criteria:

  1. as long as RedHill maintain an ongoing relationship with the User (e.g., where the User is a recipient of RedHill’ services, or is lawfully included in RedHill’s mailing list and has not unsubscribed).
  2. as long as the User’ personal data are necessary in connection with the purposes set out in this Privacy Policy, for which RedHill has a valid legal basis.
  3. with the User’ prior consent, until the expiry of any additional retention period.

RedHill undertakes to delete or to anonymise the User’ personal data upon expiry of the retention period as described above

Data Security and data transfer

RedHill has implemented appropriate technical and organizational security measures designed to protect the User personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

The User is responsible for ensuring that any personal data that he/she send to us are sent securely.

RedHill does not transfer personal data to any third country nor to any international organisation, except as the case may be on the basis of:

  • adequacy decisions;
  • suitable Standard Contractual Clauses; or
  • other valid transfer mechanisms under GDPR.

Data Accuracy and minimization

We take reasonable measures:

  • to ensure that the User’ personal data are accurate and, where necessary, kept up to date and accurate; and
  • that the User’ personal data are collected on an as needed basis in connection with the purposes set out in this Privacy Policy.

Data subject rights

Each User benefits under data protection law from a right of access, modification and opposition to the processing of its personal data, a right to erasure and a right to portability of its personal data by sending an email to Those rights may only be exercised within the limits of any contractual or legal obligation. Each User has also a right to lodge a complaint with the supervisory authority from his country of residence, or from the country he is located when his personal data are collected.

Acceptance of these terms

By using the Services, Users confirm their acceptance of this Privacy Policy. If a User does not agree with this Privacy Policy, RedHill recommends to such User that he shall not use the Services. The continued use of the Services following the posting of changes to this Privacy Policy will be deemed as an acceptance of those changes.

This Privacy Policy is applicable from August 1, 2021.